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Shipping Policies
From The Heart Baskets

Shipping & Orders

Most orders placed before 11:00 AM EST will ship the same day. Some orders such as cheesecakes and apples can not be shipped over the weekend and will only be shipped Mon-Wed. Cheesecake orders placed Thursday or Friday will be shipped the following business day.

All From The Heart Gift Basket orders will be processed within two business days. We do NOT offer same day shipping at this time unless otherwise noted. Please make sure to read the shipping address carefully, any incorrect addresses will result in a $15 rerouting fee. If possible please provide us with a telephone number to assist in delivery service. Our shipping prices reflect the weight of the product which may sometimes be quite large. Items may be shipped by a variety of carriers iIncluding UPS, FEDEX, USPS & DHL and are shipped from different states. Please contact us for shipping origin.

Shipping Time: The day the basket is shipped out does not count towards the shipping time. Ground Shipping usually takes 3-8 business days depending on destination. (Weekends are not included in the delivery time.) If you choose to use ground service, we will ship it ground service.  There will be NO REFUNDS for a gift that arrives late. There are no refunds for refused packages.

You are responsible for providing accurate and complete shipping address. This includes: Recipient Name (s), Company Name (If applicable), street number and street name, floor, suite, or apartment number (if applicable) and zip code. Also please provide us with a phone number for shipping purposes.

Wine Baskets

Due to the alcoholic content of these gifts, an adult signature is required upon delivery. Some gifts cannot be shipped to AZ, FL, IN, KS, KY, LA, MA, MD, NC, ND, NY, OK, PA, or TN (With the exception of our hand delivered gift baskets).

Flowers

Grower Fresh Flowers - Grower Fresh products are shipped directly from our greenhouse using an overnight courier service. Due to our packing method to accommodate courier service, bouquets do not come arranged as you would receive from a florist.

Florist Delivered Flowers - Due to various seasonal and regional conditions, the availability of some flowers may be limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact arrangement pictured or requested may not be available for delivery. In this event, the filling florist will deliver a similar container and flowers of equal or greater value. Every effort will be made to maintain the same size, shape, and overall color schemes of the arrangement you originally selected. In single variety arrangements, variety will take preference over color.

Cheesecakes - Cheesecakes can not be shipped over the weekend and will only be shipped Mon-Wed. Cheesecake orders placed Thursday or Friday will be shipped the following business day..

Mrs Prindables Apples

Our apples are prepared the same day your order is shipped to ensure freshness. Our standard shipping for our apples is UPS 2-day. We ship via 2nd Day, Monday - Wednesday and via Next Day Air Saver Monday – Thursday. Orders are shipped same day if placed by 11 AM Eastern. UPS requires a signature at time of delivery. UPS will attempt to make a delivery up to three times, and then the package will be returned to us. We suggest picking a delivery location where you know somebody will be available, for example, his/her workplace. We cannot provide refunds for deliveries where no recipient was available. AL, AR, CA, FL, LA, MS, ND, NM, TX require warm-climate insulated shippers year round. From March 17th – October 23rd these states also require overnight delivery. Appropriate shipping rates and charges apply. AR, CO, DE, DC, GA, ID, KS, NJ, NY, OK, SC, TN, UT, WV, WY require warm-climate insulated shippers from March 1st – November 27th. AK, CT, IL, IN, IA, HI, KY, MA, MD, ME, MI, MN, MS, MO, NE, NH, NC, ND, OH, OR, PA, RI, SD, VT, VA, WA, WI require warm-climate insulated shippers from May 30th – October 15th.

When your order is processed we will email you the tracking number for your order.

We ship anywhere in the continental United States. Sorry, we do not ship outside the US at this time. We cannot ship to P. O. Boxes.

HOSPITAL DELIVERIES:

We do not guarantee hospital deliveries. Deliveries to hospitals are not recommended. These shipments go to a general receiving department being routed to the patients room. Sorry , no refunds will be given if the patient checks out or cannot be located. We recommend choosing overnight shipping to ensure that the gift arrives in a timely manner. Please be sure the patient is not to be discharged within the delivery time. When placing an order for delivery to a patient please make sure that you include as much information about the patient's location as possible. Such as Patient name, Hospital, Department (i.e Maternity), Room #, and Hospitals complete address.

Substitutions:

From The Heart Gift Baskets reserves the right to substitute any product due to in stock availability, change of products and seasonal differences. The substituted product will be of equal or greater value.

Return Policy

From The Heart baskets does not accept returns. However we will gladly exchange any damaged merchandise. Before returning a product you must notify us via e-mail at: info@fromtheheartbasket.com and receive written approval. Since our products are food products, they must be returned unopened within 7 days of receipt of the order to get an exchange.  We will not offer you an exchange until we have received the damaged product. We are not responsible for Shipping & Handling Charges.

Privacy Statement

The information you provide to us when placing an order is not shared with outside parties except to the extent necessary to complete the order. The information you provide to us about the recipient is only used to ship the product and to confirm delivery. We offer the option to send a personalized Gift message, the information you provide to us is used only for the purpose to create a gift card. You can register in our website to receive information and updates on our products and services. This information is not shared with outside parties.

PAYMENT PROCESSING: Secure Transaction  We accept payments through Pay Pal

 

You can shop with confidence. Pay Pal is the secure payment processor for the seller, From The Heart Baskets. PayPal, the trusted leader in online payments, lets you send and receive money online quickly and securely. Over 50 million users have a PayPal account, and it's accepted by merchants everywhere, both on and off eBay. With a PayPal account, you can: Protect your account information with PayPal's industry-leading security.


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Copyright © 2004-2006 From The Heart Baskets
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