1. Can I send flowers anonymously?
We prefer that all orders have a signature on the personalized message, although it is ultimately your decision. If a recipient contacts our customer service department questioning the sender of the flowers, we are unable to reveal any sender information due to our privacy policy.

2. Why can't I have flowers delivered on Sunday or Monday?
In order for our flowers to be of fresh quality,we require our flowers to be shipped by overnight courier. Our courier service does not ship packages on Saturday or Sunday for deliveries on Sunday and Monday. Saturday Delivery does occur for an extra charge of $16.90

3. How far in advance can I place my order?
You can place your order up to 90 days in advance from the intended delivery date.

4. Why am I unable to place two orders to go to one person and pay one shipping charge?
Each bouquet is shipped separately in a giftbox; therefore each box requires a separate shipping cost. In order for the multiple products to be sent, each order will have to be placed separately

Shipping

1. What information should be included when placing an order going to a hospital or large office complex?
Please include the following information: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company please ensure the recipient is working on the day of delivery.

2. Can I request a specific delivery time?
Delivery times are based upon the courier's scheduled routes. We are not able to specify or guarantee a delivery time.

3. Do you deliver to Apartment Buildings?
Yes. When placing your order, be sure the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.